Terms of service.
General Terms & Conditions
Cancellation/Refund Policy
We highly recommend trip insurance for all clients. This must be bought independently as it is not included in the retreat price. It is your responsibility to read and understand our cancellation policy before making a reservation. No one books with the intention of canceling or postponing their trip, but unexpected things do happen, so please consider purchasing travel cancellation insurance.
Deposit “Booking Fee”
“Booking Fee”: a non-refundable $500.00 that is required to secure Your booking with us.
Guest Cancellations Policy (Cancelations made by the Guest)
If you need to cancel any retreat with Higher Elevation Travel, cancellation fees will apply. All cancellations must be received in writing. Any promotional inclusions (such as products offered) will be deducted from any refund if applicable.
If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
If you cancel within 24 hours of booking
Once you have confirmation of your booking you have a further 24hrs to cancel and obtain a full refund, including deposit. After this period, the following conditions will apply:
120 days or more
A full refund minus 5% admin charge will be provided for all cancellations up to 120 days prior to start day of the booked retreat. This excludes the $500 per person booking fee which is non-refundable.
Between 120 - 90 days
A 50% refund will be provided on cancellations between 90-119 days prior to the start date of the booked retreat. This excludes the $500 per person booking fee which is non-refundable.
Between 60 - 90 days
A 25% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat. This excludes the $500 per person booking fee which is non-refundable.
Less than 60 days
No refund will be provided on cancellations between 59-0 days prior to the start date of the booked. Cancellations less than 60 days before the start date are non-refundable and will result in 100 % loss of revenue.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
No refund will be provided for only part of a booking, for example if a room is booked for two guests who are sharing and one guest is unable to attend, the booking would need to be cancelled as a whole for the above refund policy to apply.
No refund will be provided for any room downgrades, after the 24hrs from the point of booking has lapsed.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
If paying via instalments, due to administration an additional 5% will be charged on all stage payments.
All retreat payments are due 30-days prior to the start date of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 30-day deadline, risk forfeiting their retreat booking.
Cancellations made by Higher Elevation Travel
If for any reason Higher Elevation Retreats must cancel or change the Start Date of any retreat, for any reason whatsoever, you’re entitled to transfer the sums paid to another retreat (either scheduled or at some future time) to be used as credit. Alternatively, you may request a refund of payments made by you to the Company, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your Retreat.
Higher Elevation Travel is not responsible for your expenses incurred in preparation for any cancelled Retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
If The Retreat Has To Close For Any Reason
If the retreat has to close for whatever reason we will inform you as soon as possible. Higher Elevation Travel will always give full refunds if this occurs. Higher Elevation Travel will refund the retreat cost if applicable, but will not pay for any loss with flights.
Installment payments
Higher Elevation Travel allows you to pay for your retreat over up to 3 installments, in accordance with the relevant date of purchase and retreat schedule.
If paying via installments, due to administration an additional 5% will be charged on all stage payments.
Payments at the retreat
Please note that payment for items at the retreat; such as treatments, taxis, transfer, etc., can only be paid for by debit or credit card, PayPal or Euros or USD dollars.
Flights and Transfers
Flights must be booked independently, following confirmation of your retreat stay with one of our bookings managers. If booking online please await confirmation from the team before booking any flights.
Transfers from airport to the retreat and back outside our scheduled transfers included in our packages are available at an additional cost from our 3rd party specialist Travel Agent, and is with a group we have trusted and worked with for years now. Please be aware that if you decide to book your transfers through the 3rd party, your flight details will be required by the week before your departure at the latest. This is to ensure that your transfers can be organized with our transfer company. Please note that failure to do so may result in waiting extended periods of time for the next available group transfer or having to organize any-time transfers at an additional cost to yourself through the 3rd party.
Guests are welcome to arrange their own method of transport such as a taxi, instead of arranging transfers with our 3rd party specialist. Please note however that taxi costs may vary for the one way journey.
Clients who book transfers independently will need to take full responsibility for their transfers but as a word of warning, most of our retreat destinations are located remote areas and people arriving on independent transfers often get lost and charged more for the journey.
Room Damages
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and Complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat or Hotel Manager immediately and we will work to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
Room Share
If you select a ‘share with unknown guest’ room share option then Higher Elevation Travel takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Higher Elevation Travel cannot be held responsible. Please note that if you have booked a ‘share with unknown guest’ online we can guarantee that you will be sharing with an individual of the same sex, unless otherwise specified.
Adding a guest to Your Booking
If you wish to add a guest to your booking, please note that we have a maximum capacity of guests that we can accommodate on site. If we have not reached capacity we would be happy to add a guest to your booking, however once we have reached the maximum number of guests unfortunately we would not be able to add any further guests at that time. We always recommend to confirm any changes as soon as possible, to avoid disappointment. At the point of booking we can highlight your details if you are looking to add a guest, in order to let you know when we are approaching our maximum capacity if you wish. Please note that places are only secured on receipt of payment.
Health Restrictions
You agree to sign a waiver with Higher Elevation Travel at least 30 days before your retreat Start Date.
General Waiver
You acknowledge that during any trip with Higher Elevation Travel you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against Higher Elevation Travel, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during a retreat up to and including death.
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Higher Elevation Travel. Higher Elevation Travel is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat.
All health issues including allergies MUST be disclosed at the time of booking.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, healthy diet and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/starting or receiving a treatment.
Exclusions
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised program due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. For example, if our Yoga Instructor becomes unwell on day 3 of the retreat, it is likely that it will be too short notice to find another and Yoga may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities. Please note we rebound outside, so if the heavens open, rebounding will be cancelled. Clearly we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the Higher Elevation Travel team can change at any time and although we will always endeavor to have a suitable replacement there will be no compensation for the change in team member.
Team Members and Classes:
In the event of one of the team members becoming injured, ill or any emergency situation that forces them to leave the retreat, then this may impact on the retreat plan, in terms of the yoga or fitness classes or talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience, however we may not be able to get a substitute team member out. The retreat will continue to run however things will be adjusted to reflect the team situation. There will be no refunds or compensation to reflect the change in team situation.
Higher Elevation Travel will not accept liability for:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your trip insurance policy covers these and other contingencies.
Promotions and Discounts
If you have a promotion or voucher please telephone to book your place and redeem your discount.
Discounts and supplements may vary from time to time and Higher Elevation Retreats can alter these at anytime.
Indemnity
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Higher Elevation Travel.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the Higher Elevation Travel and all the activities, which could include but are not limited to: aerobic & resistance exercise, yoga, pilates, tai chi, running, walks, indoor cycling, mini trampolining, volley ball, net football, dodge ball, tennis, sauna, swimming (pool, sea and river) and therapy treatments such as clinical massage, osteopathy, myofascial therapy, cryogenic treatment and colonic hydrotherapy. I/we realize that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and Higher Elevation Travel is not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfer.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; Diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; Epilepsy; angina.
Photo / Video Release – Use of Image
You hereby grant to Higher Elevation Travel the absolute and irrevocable right, and unrestricted permissions to use photographic portraits/images/videos in which you feature that are taken during the retreat to use/republish/copyright, etc. for commercial use in association with Higher Elevation Travel. You hereby release and discharge Higher Elevation Travel from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
By booking any retreat with Us you agree to be bound by and adhere to all policies and rules.
For any questions or queries, please email us at hello@higherelevation.travel